We help merchants avoid alerts, chargeback and representment costs, and we keep your dispute rate low. Reduce your chargebacks by up to 63% with Payment Help.
An event is a refund, cancellation or customer contact initiated by a customer using PaymentHelp
Free friendly fraud management software
Chargebacks due to friendly fraud cost merchants whether they win or loose a dispute as the chargeback fee to the bank is still covered by the merchant. Reducing and preventing chargebacks is the most effective method merchants can use for reducing these costs.Try for free
Replace your current payment descriptor with a custom PaymentHelp URL that directs your customer to a PaymentHelp site branded to you, capturing unhappy customers before they go to their bank for a refund.
With a simple search using their email address, your customer will see confirmation of any payments they’ve made for your service. You’ll be able to resolve their dispute or cancel their account and issue a refund if necessary.
You’ll reduce the costs of alerts, chargebacks and representments, save time and resource by dealing with customer issues before they become disputes, and generate less negative reviews, protecting your reputation.